Order & Return Policy

1. Orders

• Order Confirmation: After placing an order, you will receive a confirmation email with the order details.
• Processing Time: Orders are typically processed within [timeframe, e.g., 1-3 business days].
• Shipping: We offer [list shipping methods, e.g., standard and expedited shipping]. Shipping times may vary based on your location.

2. Returns

• Eligibility for Returns: Items can be returned within [return period, e.g., 30 days] of receipt, provided they are unused, in their original packaging, and include all tags.
• Non-Returnable Items: [Specify any items not eligible for return, e.g., personalized products, perishable goods].
• Return Process:
  1. Contact us at [email address] or [phone number] to initiate a return.
  2. We will provide a return authorization and instructions.
  3. Ship the item back to the address provided.

3. Refunds

• Processing Time: Refunds will be processed within [timeframe, e.g., 5-7 business days] after we receive and inspect the returned item.
• Method of Refund: Refunds will be issued to the original payment method.
• Shipping Costs: [State whether shipping costs are refundable, e.g., “Shipping costs are non-refundable.”]

4. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items
If you receive a damaged or defective item, contact us within [timeframe, e.g., 7 days] of delivery. We will arrange for a replacement or refund at no additional cost.

6. Contact Us
For any questions or assistance with your order or return, please contact us:

• Email: [email address]
• Phone: [phone number]